With WhatsApp having over 1 billion monthly active
users, telecommunication companies
leveraging on the service is a good step at the
right direction.
MTN was actually the first to introduce it’s
customer service on WhatsApp and interestingly,
Airtel seem to have followed suit, and i believe that
others will join too.
According to Airtel in a recent communication:
“We are LIVE on WhatsApp. This platform is
designed to provide fast and reliable customer
service ON THE GO. Kindly add
07010000116,
07010000117,
07010000118,
07010000119
&
07012631111
as a WhatsApp contact. We’ve got you covered”
So, there you have it guys. If you think calling the
Airtel customer care and waiting for them to
attend to you isn’t what you are in for, the
WhatsApp method could be a better option.
what do you think?
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